QABA Terms and Conditions

Use of Materials

 The QABA Credentialing Board™ (QABA™) retains all rights for the data, images, audio and video clips, software, documentation, text, and other information available in the QABA website (collectively, the “materials”). Users may download the materials subject to these Terms and Conditions provided that all copyright and other proprietary notices on the downloaded materials are retained.

While QABA makes a reasonable effort to ensure that the materials are current and accurate, QABA is not responsible for the fitness of the materials for training purposes, nor for the accuracy of the data and information. QABA assumes no liability or responsibility for any errors, omissions, or deficiencies in the material content.


Materials may contain links to the sites of other parties, but QABA is not responsible for the content on any linked sites. QABA provides these links as a convenience, and providing a link does not imply QABA endorsement, sponsorship, or affiliation.

Refund and Cancellation Policy

The QABA Credentialing Board reserves the right to amend the Refund and Cancellation Policy at any time. In general, refunds are not issued; however, applicants may be eligible to receive a $50 credit for future use based on the following criteria:

  • Organizational applicants may receive a credit if an applicant who used a coupon code from their organization resigns and does not sit for the exam, as long as the organization informs QABA of the resignation more than 24 hours before their exam appointment. A $50 credit for future use will be issued to the organization through the QABA website. A credit will not be issued for those applicants who failed to show up for an exam or who cancel their exam within 24 hours of their scheduled appointment.
  • Individual applicants who have begun the enrollment process and who decide not to continue with the exam, may receive up to a $50 refund by completing the petition form and submitting it to [email protected] If approved, the individual will receive a $50 refund or credit to their account for future use.

Participants, Employers, Stakeholders and Approved Coursework/CE providers

All participants and stakeholders acknowledge that the QABA Ethical Code of Conduct, policies and procedures are published by QABA and all individual certificants must adhere to all QABA guidelines. Employers are expected to understand the expectations of their employees who are QABA certificants. Employer regulations do not circumvent QABA’s ethical standards.

Certificants are responsible for renewing their certification prior to expiration. Expired certificates are not applicable. QABA is not liable for any lapse in certification or certificants, employers, or stakeholders who utilize certficants services post expiration.

Certificants and employers are responsible for notification of change of employment status. QABA is not responsible for holding, freezing, or terminating the status of a certficant due to inability to contact the participant upon renewal.